Shipping policy

Thank you for shopping with The Eleven Perfumes. Here's everything you need to know about how your order gets to you.

Free Shipping on Every Order

All orders ship free — no minimum purchase, no code needed.

Why We Ship Ground Only

Fragrance contains alcohol and is regulated as a flammable liquid (hazardous material) under U.S. Department of Transportation shipping rules. Carriers restrict it to ground transportation, which means we're unable to offer expedited, overnight, or air shipping on any order, regardless of size or destination. This isn't a choice we make — it applies to every fragrance brand — but the upside is that ground shipping is on us.

Processing Time

Orders are processed within [1–3] business days (Monday–Friday, excluding U.S. holidays). You'll receive a confirmation email with tracking as soon as your order ships.

Delivery Estimates

Ground shipping from Dallas, Texas typically takes 2–7 business days after your order ships, depending on your location. Delivery windows are carrier estimates, not guarantees — weather, holiday volume, and carrier delays are outside our control.

Where We Ship

We currently ship to addresses within the contiguous United States (the lower 48 states). Because fragrance can't travel by air, we're unable to ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations at this time.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking to update after you receive it.

Shipping Address

Please double-check your shipping address before placing your order — we're unable to change an address once an order has shipped. If a package is returned to us because of an incorrect or incomplete address, we'll reach out to confirm the correct address before reshipping.

Damaged, Lost, or Missing Packages

We package every bottle with care, but glass and ground transit don't always agree. If your order arrives damaged, email us within 7 days of delivery at tricia@theelevenperfumes.com with your order number and photos of the bottle and packaging, and we'll make it right.

If tracking shows your package was delivered but you haven't received it, please check with household members and neighbors and allow 48 hours — packages are sometimes marked delivered before they actually arrive. If it still hasn't turned up, contact us and we'll help you file a claim with the carrier.

Questions?

Email us at tricia@theelevenperfumes.com — we're happy to help.